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I'm seething right this moment.......
Jul. 21st, 2008 06:39 pmI can't believe the nerve of some people.
I was at my front desk speaking with my receptionist. I'd just handed her a chart of the patient I'd just finished seeing and needed her to do a referral for the man to see a specialist.
Another patient called about an 'issue' getting a medication paid for, and had been told I didn't have time to see him today. He was told to drop by the papers his insurer sent and I would look at it when I had time, and then someone would get back to him.
Like many medical offices, our front door opens into our waiting room and our receptionist is behind a glass sliding window. There are two doors into the back office, one side for entry, and the other on side of the receptionist's window, as an exit for patients departing. If I happen to be at the counter next to that door, I'm in plain sight for anyone coming in thru the front door. In walks the man who was told to drop papers off, and without bothering to stop at the window, he opens the exit door and attempts to stop me as I'm headed off to see the next patient. "Doc! Can I talk with you?"
I turned around and looked at him. He was already following me down the hallway. "No, not now. I have patients in every room" (I had a young child with a fractured arm, I'd casted a few minutes earlier for a broken forearm and it had set the entire afternoon behind.)
"This'll only take a few minutes," he continued, still following me down the hallway, waiving some papers in his hand.
I was dumnbfounded. "I said I cannot talk now."
"But...."
I lost it. I growled at him and told him in no uncertain terms to get his butt back out the the waiting room and I would deal with him and his problem later, when I was done with what I had waiting for me in my exam rooms.
I've known this man for nearly 20 years. He has a good heart, but doesn't always respect social limits. Today for example. He turned to my receptionist and asked if I was having a bad day. She countered, "I told you he didn't have time to see you right now."
My office manager left for Bucharest this morning. She's a woman of strong presence; had he tried this stunt with her in her office, she being half a head taller than this man, and easily 75lbs heavier, he would have been confronted by her, and I would have not had to deal with him.
I was at my front desk speaking with my receptionist. I'd just handed her a chart of the patient I'd just finished seeing and needed her to do a referral for the man to see a specialist.
Another patient called about an 'issue' getting a medication paid for, and had been told I didn't have time to see him today. He was told to drop by the papers his insurer sent and I would look at it when I had time, and then someone would get back to him.
Like many medical offices, our front door opens into our waiting room and our receptionist is behind a glass sliding window. There are two doors into the back office, one side for entry, and the other on side of the receptionist's window, as an exit for patients departing. If I happen to be at the counter next to that door, I'm in plain sight for anyone coming in thru the front door. In walks the man who was told to drop papers off, and without bothering to stop at the window, he opens the exit door and attempts to stop me as I'm headed off to see the next patient. "Doc! Can I talk with you?"
I turned around and looked at him. He was already following me down the hallway. "No, not now. I have patients in every room" (I had a young child with a fractured arm, I'd casted a few minutes earlier for a broken forearm and it had set the entire afternoon behind.)
"This'll only take a few minutes," he continued, still following me down the hallway, waiving some papers in his hand.
I was dumnbfounded. "I said I cannot talk now."
"But...."
I lost it. I growled at him and told him in no uncertain terms to get his butt back out the the waiting room and I would deal with him and his problem later, when I was done with what I had waiting for me in my exam rooms.
I've known this man for nearly 20 years. He has a good heart, but doesn't always respect social limits. Today for example. He turned to my receptionist and asked if I was having a bad day. She countered, "I told you he didn't have time to see you right now."
My office manager left for Bucharest this morning. She's a woman of strong presence; had he tried this stunt with her in her office, she being half a head taller than this man, and easily 75lbs heavier, he would have been confronted by her, and I would have not had to deal with him.
