Just got another call……
Jan. 26th, 2010 02:06 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
osodecanela.......this time from one of my own patients. I wish more people (particularly those who're American born) would study this move from the etiquette playbook.
This nice Latino gentleman started the conversation with, "Disculpame Doctor, pero....."
("Pardon me Dr, but....") With those couple of words he acknowledged he was imposing on my personal time, which starts a conversation with a very different dynamic. Just as often i'll hear "lo siento por este molestia..." (Sorry to bother you...). Either statement will get a kindly, "Con que puedo ayudar, amigo?" (How may i help you friend?)
Any conversation that makes it clear, I'm being respectfully asked for my help, as opposed to to being expected to serve, puts me in a very different head space. It sure as hell makes that 1am phone call a lot easier to take.
This nice Latino gentleman started the conversation with, "Disculpame Doctor, pero....."
("Pardon me Dr, but....") With those couple of words he acknowledged he was imposing on my personal time, which starts a conversation with a very different dynamic. Just as often i'll hear "lo siento por este molestia..." (Sorry to bother you...). Either statement will get a kindly, "Con que puedo ayudar, amigo?" (How may i help you friend?)
Any conversation that makes it clear, I'm being respectfully asked for my help, as opposed to to being expected to serve, puts me in a very different head space. It sure as hell makes that 1am phone call a lot easier to take.
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Date: 2010-01-26 04:45 pm (UTC)