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Enjoying recompense…
Feb. 20th, 2018 03:06 amI found out the beginning of the year of the Apple is doing battery replacements on iPhone 6s & 7s for a nominal fee. Turns out that the batteries have been wearing out more quickly, ever since the last major update of the iOS. Given that both my husband and I are using iPhones, I called to set up an appointment to bring both phones into the the Apple Store in Santa Rosa. The staff person on the phone from Apple gave me the option of mailing the phones in, which I declined, as we did away with having a landline when we moved to our new place. She then told me that I could drop them off at Apple and they would in turn send them back to us, which I also declined for the same reason. (What part of these are our only means of communication with the outside world are you not getting?) I gently explained it a second time that we could not be without our phones and that the battery replacement would need to be done while I waited. She set up back to back appointments for each phone the following week, & I would probably have to wait a couple of hours for the work to be done, which I said would be fine with me.
A week later when I arrived at the Apple store, the battery had been ordered for my phone, but not my husband’s. I would have to make another trip. Given that the trip in had taken 2 1/2 hours that morning, I got livid. It turns out that my battery was still under warranty, so the work that was done while I waited was free of charge. The technician at the store waiting on me, arranged for my husband’s battery to also be free of charge. They would notify me when it was available. I was still livid, & told him that while I appreciated the gesture on his part, it was far from adequate compensation for what was going to be another wasted morning, not to mention the wear and tear on my car to make the next journey. He countered it was all he could be authorized to authorize, so I asked to speak with his manager. It turns out he was the manager. Leaning forward, he said under his breath, “this was corporate’s fuck up. If I were you I would be calling Apple directly and make it clear how unhappy you are. A supervisor there should be able to do more for you than I can.”
I took his advice.
I parked myself at a nearby coffee shop, called Apple and worked my way thru the phone tree to a human being and onto a supervisor. The upshot was that after the battery was replaced in my husband’s phone, he and I would discuss selecting another Apple product, other than a watch, phone or computer, in compensation for my inconvenience.
The local Apple store called while I was in New Jersey visiting mom, to let me know that my battery was in. I needed to be there within the week or it would be going to another customer. Fortunately this was at the end of my trip. The following Wednesday the work was done, & the Saturday after that, the Apple supervisor call me to discuss compensation. I suggested a pair of AirPods, which arrived this afternoon.
I’m using them now to dictate this to the phone. I have to say I’m favorably impressed with them. Like most things than Apple produces, their design seems well thought out, & unlike most computer items, the manual that comes with them is actually quite clear and easy to follow. Who knew you would need a manual for a headset? There is a small learning curve to learn how to use them, but so far I’m quite impressed. I wore them during my run today and listened to a podcast. Pulling my sweatshirt off over my head I dislodged one of them which spontaneously halted my podcast. Thoughtful design. Oh, and to answer an incoming call, or activate Siri, a gentle double tap on either AirPod gets the desired result. I doubt I would have shelled out the $159 these retail for, but after using them for today, I get why someone might.
And I am absolutely certain they are quite adequate compensation for my inconvenience.
A week later when I arrived at the Apple store, the battery had been ordered for my phone, but not my husband’s. I would have to make another trip. Given that the trip in had taken 2 1/2 hours that morning, I got livid. It turns out that my battery was still under warranty, so the work that was done while I waited was free of charge. The technician at the store waiting on me, arranged for my husband’s battery to also be free of charge. They would notify me when it was available. I was still livid, & told him that while I appreciated the gesture on his part, it was far from adequate compensation for what was going to be another wasted morning, not to mention the wear and tear on my car to make the next journey. He countered it was all he could be authorized to authorize, so I asked to speak with his manager. It turns out he was the manager. Leaning forward, he said under his breath, “this was corporate’s fuck up. If I were you I would be calling Apple directly and make it clear how unhappy you are. A supervisor there should be able to do more for you than I can.”
I took his advice.
I parked myself at a nearby coffee shop, called Apple and worked my way thru the phone tree to a human being and onto a supervisor. The upshot was that after the battery was replaced in my husband’s phone, he and I would discuss selecting another Apple product, other than a watch, phone or computer, in compensation for my inconvenience.
The local Apple store called while I was in New Jersey visiting mom, to let me know that my battery was in. I needed to be there within the week or it would be going to another customer. Fortunately this was at the end of my trip. The following Wednesday the work was done, & the Saturday after that, the Apple supervisor call me to discuss compensation. I suggested a pair of AirPods, which arrived this afternoon.
I’m using them now to dictate this to the phone. I have to say I’m favorably impressed with them. Like most things than Apple produces, their design seems well thought out, & unlike most computer items, the manual that comes with them is actually quite clear and easy to follow. Who knew you would need a manual for a headset? There is a small learning curve to learn how to use them, but so far I’m quite impressed. I wore them during my run today and listened to a podcast. Pulling my sweatshirt off over my head I dislodged one of them which spontaneously halted my podcast. Thoughtful design. Oh, and to answer an incoming call, or activate Siri, a gentle double tap on either AirPod gets the desired result. I doubt I would have shelled out the $159 these retail for, but after using them for today, I get why someone might.
And I am absolutely certain they are quite adequate compensation for my inconvenience.
